Windows Device Recovery Tool
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The Software Recovery Tool can help you to reset and recover your phone software at home, if your phone is not responding, frozen, experiencing software related or software update problems.
- Important! Using the Software Recovery Tool will erase all content stored on your phone, including apps and games (along with app data and game progress), text messages, call history, music, photos and more. If possible, you should back up your phone first (Settings > backup). You will be able to restore a backup once the recovery is complete.
- Note: Windows 10 Mobile backups are not compatible with Windows Phone 8.x. If you are using the Windows Device Recovery Tool with a phone that has been originally manufactured with Windows Phone 8.x and upgraded to Windows 10 Mobile, please follow the Recovery Tool instructions and then wait to restore your Windows 10 Mobile backup until after you have upgraded the phone back to Windows 10 via Over-The-Air (OTA). When the Windows 10 upgrade is complete, reset your phone from All settings > System > About > Reset your phone. After the reset, you can restore your backed up data by signing into your Microsoft account during the phone setup process.
- Note: The recovery process may take some time depending on your internet connection speed, and you cannot use your phone during the installation. The latest approved version of the software in your phone and model will be installed.
Prerequisites for your computer (PC):
- Microsoft Windows 7 or newer.
- USB cable to connect your phone to the computer.
- Minimum 4 GB free storage space.
- Which tool should I use?
Use the Windows Device Recovery Tool with the following phones:
- All Lumia phones running Windows Phone 8.0/8.1 or Windows 10.
- Alcatel OneTouch Fierce XL.
- BLU Win HD W510U, BLU Win HD LTE X150Q and BLU Win JR W410a.
- HTC One and HTC 8X.
- LG Lancet.
- MCJ Madosma Q501.
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